Tell Us Once

Tell Us Once is a HM Government service that can assist you by notifying a death to most government organisations on your behalf. Tell Us Once is available to everyone living in England, Scotland & Wales.

After registering with the TUO service, they will then inform the relevant departments or services of the death by sending the information directly to them. This means you will not have to telephone, write, or send death certificates to all the individual departments.

It also saves you the cost of providing multiple copies of the death certificates and the time and stress of repeating the same information to many different departments.

It is worth asking the registrar about the TUO service when you go to your appointment to register the death as they can give you further information and help you register for the service.

Here is a summary of how the TUO process works:

Contact the register for births, deaths and marriages and make an appointment to see them.
Attend the pre-arranged appointment and register the death
Register for the TUO service either face to face with the registrar, online or by telephone to notify relevant providers for benefits/services to be stopped and/or reassessed
You will then receive a confirmation letter, checklist and privacy statement
All relevant departments and services will now be notified of the death in order to update their records and take any necessary further action according to their business process

Before you use/register for the Tell Us Once Bereavement Service

You’ll need the following details of the person who died:

Date of birth
National Insurance number
Driving licence number
Vehicle registration number
Passport number

You’ll also need:

Details of any benefits or entitlements they were getting (state pension etc)
Details of any local council services they were getting (blue badge etc)
Name, address, telephone number and the national insurance number or date of birth of any surviving spouse or civil partner
Name and address of their next of kin - if there is no surviving spouse or civil partner or their spouse or civil partner is not able to deal with their affairs
Name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’
Details of any public sector or armed forces pension schemes they were getting or paying in to
You need permission from any surviving spouse or civil partner, the next of kin, executor, administrator or anyone who was claiming joint benefits or entitlements with the person who died, before you give their details.