What to Do When Death Occurs

As one of Shropshire’s longest established and more experienced funeral directors, we can help unburden you from much of the stress of arranging a funeral, so you can focus on the things that are most important to you and your family.

You will find a vast array of helpful information on our website; but your funeral director will also be able to answer any question you might have.

Our main advice to families at this early stage is to contact us as soon as possible when their loved one has passed. At Pughs there is always a funeral director working or on-call 24 hours a day, seven days a week all year round to answer the telephone, who will be able to attend the place of their passing and move them into our care.

Our professional and highly qualified team are compassionate and supportive when listening to people at this very difficult time and can help guide you gently through the steps that need to be taken.

Step by Step Guide on what to do when someone dies

When a person dies, there are practical steps that need to be completed in order for you and the funeral director to move forward with the funeral arrangements. This guide provides a brief overview of those steps.


Contact Pughs Funeral Directors

After notifying key family members, the next step is to get in touch with us to inform us of your loved ones passing. We will then take some initial details about them and arrange their transfer into our care.

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Request the Medical Certificate of Cause of Death

If your loved one died at home or the death was expected, their GP may be able to issue the certificate, as long as they recently saw them.

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Register the death

To register the death you will need to take the medical certificate of cause of death to a pre-arranged appointment, at a registry office in the district where they died, and within 5 days of them passing in England, Wales or Northern Ireland.

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Arrange the funeral

Although the funeral service cannot take place until the Death Certificate and the Certificate for Burial or Cremation (green form)...

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Letting People Know

When a loved one passes away, you will need to notify a lot of people and organisations about the death as soon as possible.

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