When we refer to our website we are referring to any website in the domain pughsfuneraldirectors.com and the website www.pughsfuneraldirectors.com
We are firmly committed to respecting your privacy and complying with applicable data protection and privacy laws.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how We use your personal information.
Personal information collection
We endeavour to collect and use your personal information only with your knowledge and consent.
On Our website, We may collect your personal information for the following:
- Product & Services Sales
- General Enquiries
- Mailing List Sign-Ups
- Submit a Job Application
- Questionnaires or Surveys
The type of personal information we collect could include, for example, your name and postal address, date of birth, telephone number, email address or other general information such as [lifestyle information collected in surveys or questionnaires].
We will not process any personal data collected through the Website unless We have first told you that We are going to do so, and it is clear how We will use it.
Non-Personal Information Collection
We may collect information about the software on your computer (your browser version etc.) and your IP address (your connection with the internet) in order to improve your interaction with the Website. This may happen automatically without you being aware of it.
Website, store information about your preferences, and improve the way your searches are processed. This helps Us to better manage and develop Our website, to provide you with a more enjoyable, customised service and experience in the future, and to help Us develop and deliver better products and services tailored to your individual interests and needs.
Cookies also enable Us to generate statistics about the number of visitors We have and how they use the Website and the internet to improve the service We provide. You can set your browser to reject Our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of the Website and other websites. For more information about cookies, please see our cookies statement.
From time to time, if you consented accordingly We may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
How will we use your information?
We use personal data for the following purposes:
- Managing or administering your account.
- To provide you with the services you have requested through the Website.
- Responding to complaints or account enquiries.
- To respond to requests for information submitted by you on the website.
- For research purposes and to improve the services We offer.
- In order to comply with our legal obligations.
- In order to protect our contractual and other rights. For example, we may pass your details onto a third party should we believe that you have used another person’s credit card fraudulently.
We may also undertake market and product analysis based on your use of Our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as Email and the internet (subject to any preferences expressed by you).
If you have consented to receive details of products and services, events and training or have signed up to Our newsletter, you can contact Us at any time to have your details removed from lists used by Us for any or all of those purposes.
To update your marketing preferences please email email@example.com using the email address you registered with and, if applicable, quote your account number in the body of the email and tell Us what you want Us to do – i.e. ‘I wish to opt out of receiving your newsletter’.
Disclosure of Your Personal Data
We will not sell or pass your personal information to third parties, unless you have given Us permission or unless it is strictly necessary to deliver products or services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.
We may be obliged to disclose personal data to a third party if We have a legal or regulatory obligation to do so, for example to comply with a court order, or meet obligations in accordance with applicable law.
Social media, blogs, reviews
Any social media posts or comments you send to Us (on Our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not Us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about Us, Our products and services on any of Our blogs, reviews or user community services will be shared with all other members of that service and the public at large.
Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure We meet Our legal data protection and privacy obligations, We only hold on to your information for as long as We actually need it for the purposes We acquired it for in the first place.
In most cases, this means We will keep your information for as long as you continue to use Our services and are deemed a client, and for a reasonable period of time afterwards if you stop doing so, to see if We can persuade you to come back to Us.
After that We will delete it other than where We lawfully can keep any data for audit or legal reasons.
We shall keep your personal information on Our database for not longer than 2 years from receipt, subject to an individual’s right to unsubscribe or be forgotten at any time.
Requesting removal of your information
You can write to Us at any time to request removal of the personal information We may hold about you. Please write to: firstname.lastname@example.org or the Data Protection Officer, W R R Pugh & Son Ltd, 133 Longden Coleham, Shrewsbury SY3 7DN.
Please quote your name and address together with your account number, if relevant. We would be grateful if could also provide brief details of why you wish to have your details removed from Our database, however, this is not a requirement.
We will not make any charge for removing any personal information We hold about you.
We may take reasonable steps to confirm your identity before removing the personal information We may hold about you, this is for your security.
Access to your information
You can write to Us at any time to obtain details of the personal information We may hold about you. Please write to:email@example.com or the Data Protection Officer, W R R Pugh & Son Ltd, 133 Longden Coleham, Shrewsbury, SY3 7DN.
Please quote your name and address together with your account number, if relevant. We would be grateful if could also provide brief details of what information you want a copy of – this will help Us to more readily locate your information.
We will not make any charge for providing you with a copy of the personal information We hold about you.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information We may hold about you.
We recognise that people are becoming increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general.
All personal data that you supply Us with from Our website is stored on servers provided by Our hosting provider. We understand that Our hosting provider (SIRUSS Ltd) only employs servers sited in data centres that have the highest level of security accreditation at the time of implementation. For your protection, we never store any payment details and where possible we store personal data such as passwords, encrypted.
We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Our website is covered by HTTPS.
Please also be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond Our control.
You can find out more about your rights from the Information Commissioner, who regulates data protection and privacy. The Information Commissioner’s website is https://ico.org.uk/.